Returns & Refunds

30-Night Sleep Guarantee

At MoonHush, your comfort is our priority. We want you to love your purchase. If for any reason you are not satisfied, you may return your item within 30 nights of delivery for a refund.

Conditions for Returns

To be eligible for a return, items must be in clean and undamaged condition. Products that show signs of misuse, alteration, or damage caused by the customer may not be eligible for a refund.

Return Process

To start a return, please contact us at support@moonhush.store with your order number and reason for return. Our support team will provide instructions for shipping your item back to us. Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, a refund will be issued to your original payment method. Please allow up to [insert timeframe, e.g., 5–10 business days] for the refund to appear on your account.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please complete a return for the original product and place a new order.

Non-Returnable Items

For hygiene and safety reasons, certain items such as heavily used or damaged sleep products may not be eligible for return. Final sale items are also non-returnable.

Contact Us

For questions about returns or refunds, please contact our customer care team at:

Email: support@moonhush.store